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Phone and email scams advice

Tips to stay safe from scammers on the phone:

  • If you didn’t expect a phone call - hang up.
  • If you decide to stay on the line remain sceptical.
  • Is the caller asking for your personal information, like your date of birth or bank details? If you didn’t expect the phone call end the conversation immediately.
  • Never giver your personal information if you are unsure.
  • After hanging up wait a couple of minutes or use a different phone line to call your bank or organisation they claim to be from to check if the call was genuine.   
  • Never give away your bank PIN or password.
  • Unexpected calls where the fraudsters claim to be officials asking for bank details or advance payment or from a computer company asking for computer access to take your data.
  • Genuine staff will never unexpectedly call asking for bank details or advance payment or to fix your computer.
  • Fraudsters’ calls are rehearsed and seem very genuine.
  • If you have given away any information then call your bank and Action Fraud to report it.
  • Remain suspicious and don’t call numbers starting with 09 or 0447 as they charge high rates.

Tips to stay away from scammers using email

  • If you didn’t expect the email – delete it.
  • If the email asks for money, contact the person first through trusted phone number (not the one provided in the suspicions email) to see if the request is genuine.
  • Fraudsters can use official logos and email addresses to gain your trust - be suspicious of unexpected emails.
  • Never send money to someone you don’t know or don’t trust.
  • If you aren’t sure contact the bank or the organisation they claim to be to check. Use their official phone number rather than the one provided in the email.
  • Never click on a link in an unexpected email. Clicking on links could download software to take your data or damage your computer.
  • Your bank will never ask you to change your user name or password by clicking a link in and email and visiting a website.

Other tips:

  • Use different passwords for all accounts:
    • Use at least 12 characters,
    • Use upper and lower case letters,
    • Use symbols e.g. @%,
    • Don’t use common words, or try using an unexpected combination of three different words.
  • Protect your computer with Anti-virus and never click on links or attachments.
  • Reduce unwanted emails and unsubscribe from unwanted newsletters and marketing emails.
  • Install anti-spam software.
  • Do not transfer money after being asked to pay an advanced fee for goods or services like emails offering inheritance, lottery wins, loans o rental properties.
  • If the offer sounds too good to be true – it probably is.
  • When shopping online only use reputable retailers. Research their website find the feedback  to see if they are trustworthy.
  • To check if a link is secure before making payment online – check the address bar, it should have a padlock and start with ‘https://’ .
  • Never make a direct bank transfer (opens in new window).

 If you believe you were targeted by scammers report it:

Print these materials and keep them in visible place next to your phone and computer:


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