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Contacting us

Due to unprecedented demand and unforeseen staffing issues, people calling 101 are experiencing longer waiting times than normal. Please report non-emergencies to us via our webchat and online reporting tool, but always call 999 in an emergency.

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Force Focus - emergency service day

Every day our officers and staff work incredibly hard to investigate huge numbers of crime – always going above and beyond to help keep people safe.

In the last few months alone, our force was put under tremendous pressure. In the course of a few days, we dealt with the Bedford River Festival, the US presidential visit and the World Cup matches, as well as our Force Contact Centre receiving a record number of calls.

Every day our call handlers deal with hundreds of 999 and 101 calls, from reports of domestic abuse to dealing with people with mental health issues. Our call handlers remain professional, calm and caring in order to help save lives.

Our officers risk their lives everyday as they approach potentially life threatening situations, as well as working towards reassuring members of the community and reducing crime.

In the last year we have secured some excellent results. Our guns and gangs team, Boson, secured a 30 year sentence for a drug dealer who shot a man in the back – bringing their total sentencings to more than 130 years so far in 2018

We also secured 26 years for two men after they attacked an 84-year-old man in his own home and fractured his spine.

These are just a small snippet of the great results we’ve secured, and I am proud of everyone’s dedication to get the best possible outcome.

As well as our officers and staff, we also have a great support team of volunteers. I believe our Special Constabulary and Cadets do a brilliant job of assisting our duty officers and supporting events.

We also work closely with our blue light family, the fire service, National Health Service and ambulance service, so I would like to thank them for their hard work and dedication.

This difficult and challenging time is a fantastic example of how our small force can deal with big issues.

Deputy Chief Constable Garry Forsyth

The work of all blue light services will be celebrated on Sunday (9 September) during the first Emergency Services Day.

The national day starts at 9am, to represent the ninth hour of the ninth day of the ninth month. The day will give the public the chance to pay their respects and show their appreciation for emergency service workers.

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