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Due to unprecedented demand and unforeseen staffing issues, people calling 101 are experiencing longer waiting times than normal. Please report non-emergencies to us via our webchat and online reporting tool, but always call 999 in an emergency.

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1000 calls a day -we need your help

This year we’re receiving unprecedented numbers of calls each day, and right now it’s our busiest time of year.

We routinely receive over 1,000 calls a day. Earlier this month, our control room received its 150,000th call of the year. To put that into context, that’s about a 20-25% increase to the same period in 2017.

Our team of call handlers are exceptional; they really are the force’s front line in terms of dealing with the incidents as they come into us. They work tirelessly to make sure our officers respond best to each particular incident, while simultaneously providing comfort and advice to those who have dialled in.

It really is one of the most interesting jobs going. No two calls are the same, and each day is truly different.

Calls can vary from reports of road traffic collisions, missing people, domestic violence, assaults and burglaries, among hundreds of others.

We are always working towards answering calls as quickly as possible, but the reality is that the demand is so great that we need to prioritise those that are most important, such as emergencies.

That’s where we need your help.

Thinking carefully about whether you genuinely need a police response may even save someone’s life.

Only call 999 if it is a genuine emergency – if a serious crime is in progress or if there is an immediate risk to life.

If it’s not an emergency, you can contact us through our website, where we have tools such as webchat or our online reporting centre.

Alternatively, if you want to speak to one of our call handlers, you can call 101.

If you think you have what it takes to be part of our tight-knit call handler team, which provides a true positive service for Bedfordshire, we are currently recruiting dedicated, committed new people.

View more information on becoming a call handler.


Ed Essad
Head of Public Contact

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