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COVID-19 questions & answers

Updated: 12 April

Some of the rules on what you can and cannot have now changed. However, many restrictions remain in place.

You must not socialise indoors with anyone you do not live with or have formed a support bubble with. You should continue to work from home if you can and minimise the number of journeys you make where possible.

You should get a test and follow the stay at home guidance if you have COVID-19 symptoms.

You can read the ‘COVID-19 Response - Spring 2021 (roadmap)’ for more information on the government's roadmap out of lockdown in England. It is underpinned by law.

As of Monday 29 March:

  • You can meet outdoors either in a group of six (from any number of households), or in a group of any size from up to two households (a household can include an existing support bubble, if eligible).
  • you can take part in formally organised outdoor sports with any number of people (outdoor sports venues and facilities will be able to reopen).
  • childcare and supervised activities are allowed outdoors for all children.
  • formally organised parent and child groups can take place outdoors for up to 15 attendees. Children under five will not be counted in this number.

As of Monday 12 April:

  • Non-essential retail can reopen.
  • Personal care services such as hairdressers and nail salons can reopen, including those provided from a mobile setting
  • Public buildings such as libraries and community centres can reopen.
  • Outdoor hospitality venues can reopen, with table service only.
  • Most outdoor attractions including zoos, theme parks, and drive-in performances (such as cinemas and concerts) can reopen.
  • Some smaller outdoor events such as fetes, literary fairs, and fairgrounds can take place.
  • Indoor leisure and sports facilities can reopen for individual exercise, or exercise with your household or support bubble.
  • All childcare and supervised activities are allowed indoors (as well as outdoors) for all children. Parent and child groups can take place indoors (as well as outdoors) for up to 15 people (children under five will not be counted in this number).
  • Weddings, civil partnership ceremonies, wakes and other commemorative events can take place for up to 15 people (anyone working is not included in this limit), including in indoor venues that are permitted to open or where an exemption applies. Wedding receptions can also take place for up to 15 people, but must take place outdoors, not including private gardens.
  • Self-contained accommodation can stay open for overnight stays in England with your household or support bubble.
  • Care home residents will be able to nominate two named individuals for regular indoor visits (following a rapid lateral flow test).
  • You should continue to work from home if you can and minimise the amount that you travel where possible.

Find out more about what has changed on the government's website


How will the rules be enforced?

We will be able to enforce these legal limits, and if you break them you could face a fine (fixed penalty notice).

How can I report a breach of the current regulations?

If you need to report a breach of the new regulations, please do so via our online reporting tool (opens in a new window), so we can keep our phone lines available for emergencies.

How do I raise a concern if I see someone in a shop or supermarket not wearing a face covering?

We are asking people to not call police to report people not wearing face coverings in shops and supermarkets – but to raise concerns with staff or store security in the first instance who will seek to encourage people to follow the guidance.

We will only send officers when requested to directly by the store management in situations which require police intervention. This is to ensure our officers remain available to respond to reports of crime where there is a threat of harm.

If I am due an appointment with a police officer will someone still come to my house?

No. All appointments will be done via the GoodSAM app or telephone.

If I am due to visit an officer at a police station should I still go?

No. All appointments will be done via the GoodSAM app or telephone.

Do I still need to report to a police station under my bail conditions?  

Yes, but please be mindful to keep to the two-metre social distancing government guidelines and all our station enquiry offices have reinforced screens for protection. Please also wear a face covering if you can.

 If I have CCTV I need to pass on as part of an investigation should I bring it to a police station on a memory stick?

No, please email it into us. The investigating officer will give you an email address to forward it to.

Can I still access victim support services?

Our Signpost Hub is continuing to run, 8am until 8pm Monday to Friday, and 9am until 5pm on Saturdays, which offers free and confidential emotional and practical support to all victims of crime.

The best way of getting in contact is to email or call the free phone number 0800 0282 887, where voicemails can be picked up. Victim Care Co-ordinators can also advise on which other specialist support agencies are available. 

Are courts now operating?

Yes, HMCTS has introduced social distancing measures and extra cleaning in courts and tribunals (opens in new window) to protect both member of pubic and staff. 

Further information

You can visit the government website for further information.(opens in new window)

You can also keep up to date with our latest news and information by following us on Facebook (opens in new window), Twitter (opens in new window)or signing up to BedsAlert to receive information direct to your email. 

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