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Contacting us

Due to unprecedented demand and unforeseen staffing issues, people calling 101 are experiencing longer waiting times than normal. Please report non-emergencies to us via our webchat and online reporting tool, but always call 999 in an emergency.

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Policies and procedures

Information about the forces written protocols, policies and procedures for delivering services and responsibilities. 

All policies are reviewed on a continual basis and updated here accordingly. Due to the nature of policing, some policies and procedures are 'restricted' and therefore only published internally. 

The following links will take you to policies and procedures suitable for publication.  All documents are date stamped and were correct at the time of publishing. These may not be the most up to date version. These can be requested through contacting our Freedom of Information team:

View our policies 

For a copy of the below policies, please contact

  • BCH      Social Media policy
  • BCH      Information Assurance policy
  • BCH      Information Security Incident Reporting procedure
  • BCH      Subject Access policy
  • BCH      Information Sharing procedure
  • BCH      Subject Rights procedure
  • BCH      Appropriate Policy document
  • Information      Management strategy
  • NPCC      Review, retention and disposal schedule
  • BCH      Information Management policy
  • BCH      Data Protection Impact Assessment policy and procedure
  • BCH      Disclosure and Barring Service policy
  • BCH      Records Management policy
  • BCH      Information Asset Owners policy and procedure
  • BCH      Data Protection procedure

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