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We must receive your appeal within 28 days of the date on your outcome letter. If your appeal application is outside the date stated, please explain why your submission was delayed. You can appeal against the following circumstances online:
You feel we didn’t give you an opportunity to comment during the complaint process; our explanation wasn’t clear or didn’t address your concerns.
E.g. the outcome was not appropriate to the complaint; you didn’t get enough information to understand why we came to our decision; you don’t agree with the findings, outcome, or our decision.
Dis-apply means stopping the complaints process before an investigation begins.
You can appeal if:
However, you cannot appeal when the complaint relates to a direction and control issue.
Discontinue means to end an ongoing investigation into a complaint
We will use your email address to contact you with a reference number which will include your original report details.
It is the responsibility of the person reporting to ensure that the email address provided is accurate.
If we require further information we will contact you by your preferred contact method initially.
By submitting this form you confirm you have read the above and agree that you wish to receive your reference number by email and to be contacted should any further information be required.