The Big Word
The Big Word (opens in new window) provide us with their services 24/7 to help us to communicate in different languages and ensure officers meet every persons needs and carry out investigations fairly.
If you come into contact with us for whatever reason, and require an interpreter, an officer will arrange for immediate telephone translation to help from start to finish.
Face-to-face interpreter services can also be arranged when necessary, such as during a custody interview.
All interpreters are qualified, security vetted and have signed a professional code of conduct.
Languages and dialects
We understand that many languages have different dialects and before a meeting begins, an officer will ensure the interpreter and individual understand each other clearly.
The officer will also ensure the interpreter is appropriately briefed on the circumstances so that they understand the individual’s needs and type of discussion that will be had before the meeting begins.
Interpretation at court
If you require an interpreter to attend court with you, this will be processed by the courts rather than our officers.