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Contacting us

Due to unprecedented demand and unforeseen staffing issues, people calling 101 are experiencing longer waiting times than normal. Please report non-emergencies to us via our webchat and online reporting tool, but always call 999 in an emergency.

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REPORT CRIME ONLINEEMERGENCY CALL 999
REPORT CRIME ONLINEEMERGENCY CALL 999

Credit card fraud

We advise you report lost or stolen cards or suspected fraud to your card issuer immediately. The 24 hour emergency phone number will be on your statement or on their website. 

Protecting your card details is important. We recommend you;

  • don’t write your PIN number down or disclose it to other people
  • dispose of statements or slips which contain your card details by using a shredder
  • don’t let others see your PIN number when using an ATM, use your hand to cover the keypad
  • check your statements regularly and report any suspicious activity directly to your bank or building society
  • consider using a credit card instead of a debit card for certain purchases, as debit cards are linked to your bank account and fraud can result in you becoming overdrawn and not able to withdraw cash.

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