What You Can Expect from Us?
Our staff are polite and well mannered, show empathy, treat your
case seriously, give practical help and advice and above all keep
you informed at regular intervals. This set of standards is brought
together under a Victim Contract.
As a victim you can expect our officers to lead you through our
leaflet, which captures
everything you agreed at your first meeting – from how often we
will update you, to how we will do this.
The centre pages contain our summary the Ministry of Justice
Code of Practice for Victims of Crime, which explains what you can
expect from the criminal justice agencies.
Bedfordshire Police knows that being a victim of crime is a
distressing experience and in such cases victims can be referred to
Victim Support, a
national charity giving free and confidential help to victims of
crime, witnesses, their family, friends and anyone else affected.
Trained volunteers offer:
- someone to talk to in confidence
- information on police and court procedures
- help in dealing with other organisations
- information about compensation and insurance
- information on other sources of help
Visit the Victim Support website or
contact 0845 30 30 900.
Concerns and complaints
If you are dissatisfied with the service you receive from us, we
are committed to listening to your concerns and complaints so that
we can improve our services in the future.
You can give us your feedback on our Your voice counts