Bedfordshire Police is passionate about ensuring victims are
kept informed and are satisfied with the service they receive about
investigations that affect them.
Victims of crime are treated with empathy and respect. Our aim
is for everyone to feel satisfied that we have provided the highest
possible quality of service and that we value you as our customers
and take all your concerns seriously.
We deal with a wide range of enquiries from you, the public.
Some are straightforward and can be resolved immediately over the
telephone, at a police station or through other contact points.
Others need further investigation or the benefit of specialist
knowledge or expertise before they can be resolved. This can take
time but we are committed to keeping you informed.
Bedfordshire Police has a Call Back Team who regularly speak to
victims of crime to check the service they received was of the
required standard and we actively encourage feedback from those who
are not satisfied.
What can you expect from Bedfordshire Police?
Our staff are polite and well mannered, show empathy, treat your
case seriously, give practical help and advice and above all keep
you informed at regular intervals. This set of standards is brought
together under a Victim Contract. Officers and staff will make a
promise to keep you informed in a manner, style and frequency that
works for you.
Bedfordshire Police knows that being a victim of crime is a
distressing experience and in such cases victims can be referred to
Victim Support, a
national charity giving free and confidential help to victims of
crime, witnesses, their family, friends and anyone else affected.
Trained volunteers offer:
- someone to talk to in confidence
- information on police and court procedures
- help in dealing with other organisations
- information about compensation and insurance
- information on other sources of help
Visit the Victim Support website or contact 0845 30 30 900.
For support for specific crimes please view the support links on
the following pages:
- Child Abuse
- Domestic Abuse
- Hate Incidents
- Honour Based Abuse
- Missing Persons
- Road Incidents
- Sexual Assault
If you have other questions or are uncertain about anything,
please contact the officer in charge of the investigation by
calling us on 101.