Non - emergencies - 101
You can contact us at any time of day or night using our non
emergency number 101.
101 should be used for:
- Reporting a crime that is no longer in progress
- Giving information about a crime such as drug dealing
- Reporting the theft of property
- Contacting your local police officer
- Getting an update on a crime you have reported
If you are dialling from abroad call +44 (0)1234
How much does it cost to call 101?
Calls to 101 (from both landlines and mobile networks) cost 15
pence per call, no matter what time of day you call, or how long
you are on the phone.
The 15p cost of the call goes to the providers to cover the cost
of carrying the calls. The police and government receive no money
from calls to 101.
portal provides other ways to make contact, report something,
ask us something and apply for something.
Web chat live
For non emergencies you can contact one of our 101 operators
online via our new web
When to call 999
In an emergency you should always call 999, or 112 from
You should ALWAYS ring the emergency number and
ask for police if..
- There is a risk of personal injury or loss of life
- A crime is in progress
Silent 999 calls
There is a misunderstanding that police will always attend when
a silent 999 call is received - this is not
When you call 999 in the UK, your call is
answered by a BT or Cable & Wireless emergency operator, who
will direct your call to the most appropriate emergency
If the caller does not respond to the operator
to indicate which service they require, they will be transferred to
the automated Silent Solutions system. This uses a voice message to
ask the caller to confirm they require an emergency service by
pressing the digit ‘5’ on their phone twice.
If the caller presses the digit ‘5’ twice they
will be transferred to the originating emergency operator and the
call will be dealt with as normal with enquiries made to try and
find the caller.
Police will not automatically have details of
where you are – particularly for mobile phones - so we can’t
automatically send police to your location.
Every day the 999 service receives a large
number of accidental 999 calls, particularly from mobile phones.
Each call is assessed on the available information, such as any
previous calls to the police, but will not necessary mean we know
where you are. If you are unable to speak, listen to the call
operator who will ask questions and give instructions to help
Our control room operators are skilled in
seeking information from callers who may not be in a position to
communicate fully. For example they ask you to cough or tap the
phone in response to specific questions in an attempt to pinpoint
If you are hard of hearing find out about our
emergency and non-emergency text message service here.
If you believe a member of our staff has exceeded your
expectations, gone that little bit extra to help resolve a
question, query or crime - or simply provided a service to your
community that you are proud of - then please let us know via our
If you are not happy with the service you have received or if we
have failed to meet your expectations we would like you to
tell us about it so that we can address your concerns and help
improve our service to others. View how to make a complaint
Contact Management Centre Visits
Visits to the Contact Management Centre are welcomed from
schools, groups and individuals. To arrange a visit or for further
information please contact Margaret Tory on 01234 842050.
You can ring Crimestoppers
anonymously on 0800 555 111 if you have any information relating to
any crime, anywhere in the UK.
Local Policing Teams
View our Local Policing Teams pages to find out how
to contact your local team
Police Station Opening Times
Find out when your local police station is open
Send a general enquiry by e-mail:
This address should only be used for general
enquiries which will then be forwarded to the person best able to
give you an answer. This is not a 24hrs service.
General Information: firstname.lastname@example.org
If the matter is urgent or immediate police action is required
you should always call 999, or 112 from a mobile telephone and
speak directly to the Contact Management Centre.
Customer Services: You can write to Customer
Services, Bedfordshire Police HQ, Woburn Road, Kempston, Beds. MK43
Freedom of Information Requests: Freedom of