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Contact us

 

Non - emergencies - 101

You can contact us at any time of day or night using our non emergency number 101.

 

101 should be used for:

  • Reporting a crime that is no longer in progress
  • Giving information about a crime such as drug dealing
  • Reporting the theft of property
  • Contacting your local police officer
  • Getting an update on a crime you have reported

If you are dialling from abroad call +44 (0)1234 841212

 

How much does it cost to call 101?

Calls to 101 (from both landlines and mobile networks) cost 15 pence per call, no matter what time of day you call, or how long you are on the phone.

 

The 15p cost of the call goes to the providers to cover the cost of carrying the calls. The police and government receive no money from calls to 101.

 

Self-service Portal

Our Self-service portal provides other ways to make contact, report something, ask us something and apply for something.

 

Web chat live

For non emergencies you can contact one of our 101 operators online via our new web chat live.

 

When to call 999

In an emergency you should always call 999, or 112 from a mobile.

You should ALWAYS ring the emergency number and ask for police if..

  • There is a risk of personal injury or loss of life
  • A crime is in progress

 

Silent 999 calls

 

There is a misunderstanding that police will always attend when a silent 999 call is received - this is not correct.

 

When you call 999 in the UK, your call is answered by a BT or Cable & Wireless emergency operator, who will direct your call to the most appropriate emergency service.

 

If the caller does not respond to the operator to indicate which service they require, they will be transferred to the automated Silent Solutions system. This uses a voice message to ask the caller to confirm they require an emergency service by pressing the digit ‘5’ on their phone twice.

 

If the caller presses the digit ‘5’ twice they will be transferred to the originating emergency operator and the call will be dealt with as normal with enquiries made to try and find the caller.

 

Police will not automatically have details of where you are – particularly for mobile phones - so we can’t automatically send police to your location.

 

Every day the 999 service receives a large number of accidental 999 calls, particularly from mobile phones. Each call is assessed on the available information, such as any previous calls to the police, but will not necessary mean we know where you are.  If you are unable to speak, listen to the call operator who will ask questions and give instructions to help you.

 

Our control room operators are skilled in seeking information from callers who may not be in a position to communicate fully. For example they ask you to cough or tap the phone in response to specific questions in an attempt to pinpoint your location.

If you are hard of hearing find out about our emergency and non-emergency text message service.


Appreciation

If you believe a member of our staff has exceeded your expectations, gone that little bit extra to help resolve a question, query or crime - or simply provided a service to your community that you are proud of - then please let us know via our online form.

 

Complaints

If you are not happy with the service you have received or if we have failed to meet your expectations we would like you to tell us about it so that we can address your concerns and help improve our service to others. View how to make a complaint

 

Contact Management Centre Visits

Visits to the Contact Management Centre are welcomed from schools, groups and individuals. To arrange a visit or for further information please contact 01234 842050.

 

Crimestoppers

You can ring Crimestoppers anonymously on 0800 555 111 if you have any information relating to any crime, anywhere in the UK.

 

Local Policing Teams

View our Local Policing Teams pages to find out how to contact your local team

 

Police Station Opening Times

Find out when your local police station is open

 

Send a general enquiry by e-mail:

This address should only be used for general enquiries which will then be forwarded to the person best able to give you an answer. This is not a 24hrs service.

General Information: force.control@bedfordshire.pnn.police.uk

If the matter is urgent or immediate police action is required you should always call 999, or 112 from a mobile telephone and speak directly to the Contact Management Centre.

 

Customer Services: You can write to Customer Services, Bedfordshire Police HQ, Woburn Road, Kempston, Beds. MK43 9AX

 

Freedom of Information Requests: Freedom of Information